Politique d’expédition

SHIPPING POLICY

Last updated: September 22, 2026

This policy explains how and when your order will reach you. Questions? Email support@peekoralab.com.

WHERE WE SHIP

We ship to Canada and the United States. We do not currently ship to other destinations.

ORDER PROCESSING

Orders are processed within 1-3 business days (Monday to Friday, excluding Canadian statutory holidays). You will receive a confirmation email with tracking once your order ships.

Orders placed on weekends or holidays begin processing the next business day. During sales and peak seasons, processing may take slightly longer.

DELIVERY TIMES

Canada and the United States: 6-10 business days after processing.

Your total wait is processing time plus delivery time - typically 7 to 13 business days.

These are estimates, not guarantees. Delivery can be affected by carrier delays, customs clearance, weather, holidays, remote addresses, and periods of high demand.

HOW WE FULFIL ORDERS

To offer a focused, carefully curated range, some items ship directly from our fulfilment partners and warehouses rather than from a single location. If your order contains more than one item, items may ship separately and arrive on different days - at no extra shipping cost to you.

SHIPPING COSTS

Shipping is calculated and displayed at checkout before you pay.

• Free standard shipping on orders of CA$65 or more
• Orders below CA$65 are charged a flat rate shown at checkout

ORDER TRACKING

Every order ships with tracking. You will receive a tracking number by email once your order is dispatched. Please allow up to 48 hours for tracking information to begin updating after you receive it.

TAXES, CUSTOMS AND DUTIES

Applicable Canadian taxes are calculated and shown at checkout.

For orders shipped to the United States, any customs duties, import fees, or brokerage charges that may apply are the responsibility of the recipient and are not included in the product or shipping price.

INCORRECT OR INCOMPLETE ADDRESSES

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost because of an incorrect or incomplete address. If a parcel is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping charges may apply.

DELAYED, LOST OR DAMAGED ORDERS

If your order has not arrived within 14 business days of shipping, or if it arrives damaged, email support@peekoralab.com and we will make it right.

Orders confirmed lost in transit will be resent or refunded at no cost to you.

CANCELLATIONS AND CHANGES

Email support@peekoralab.com within 12 hours of ordering if you need to cancel or change your order, and we will do our best to catch it before it ships. Once an order has entered processing it can no longer be changed, and it must follow the normal return process.