Politique de remboursement
RETURN AND REFUND POLICY
Last updated: July 11, 2026
At Peekoralab, we want every purchase to create genuine curiosity and discovery. Our 30-Day Discovery Promise gives you time to receive, open, and reasonably try your product.
30-DAY RETURN PERIOD
You may request a return within 30 days from the date your order is delivered.
To qualify for a return:
• The product may be opened and reasonably tested at home
• The product must be returned in good and complete condition
• The product must not be damaged through misuse, neglect, accidents, unauthorized repairs, or modifications
• All major parts, accessories, charging cables, manuals, and components must be included
• Original packaging should be included whenever reasonably possible
• You must provide your order number or another valid proof of purchase
Normal signs of careful testing will not automatically make the product ineligible for return.
HOW TO REQUEST A RETURN
Before returning a product, email:
Please include:
• Your order number
• The name and email address used to place the order
• The reason for the return
• Photographs or a short video if the product is damaged, defective, incomplete, or incorrect
Our support team will review your request and provide return instructions and the correct return address.
Do not mail a product back before receiving authorization. Unauthorized returns may be delayed, refused, or sent back to the customer.
FREE GIFTS
If your order included a free Peekora MiniScope or another promotional gift, the free gift must also be returned in complete condition.
If the free gift is not returned, is significantly damaged, or is missing important components, its advertised value at the time of purchase may be deducted from the refund where permitted by law.
BUNDLE RETURNS
To receive a full refund for a discounted bundle, all products and promotional gifts included in that bundle must normally be returned.
If only part of a bundle is returned, the refund may be recalculated based on the regular price of the products the customer keeps.
RETURN SHIPPING
Customers are responsible for return-shipping costs when returning a product because:
• They changed their mind
• The product is no longer wanted
• The product is not the right fit
Peekoralab will cover reasonable return or replacement shipping costs when:
• The wrong product was delivered
• The order arrived damaged
• The product is confirmed to be defective
• The order was incomplete
• The problem was caused by Peekoralab or our fulfillment partner
We recommend using a tracked return-shipping service. Peekoralab is not responsible for return packages lost before they reach the authorized return location.
Original shipping charges, expedited shipping charges, customs duties, import taxes, brokerage charges, and other third-party fees are non-refundable unless the return resulted from our error or applicable law requires otherwise.
DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ORDERS
Please inspect your order after delivery.
Contact support@peekoralab.com as soon as possible, preferably within seven days of delivery, if your order arrives:
• Damaged
• Defective
• Incomplete
• Incorrect
• Not working as reasonably expected
Include your order number and clear photographs or video showing the issue.
After reviewing the request, we may offer:
• Troubleshooting assistance
• A replacement component
• A replacement product
• Store credit
• A refund to the original payment method
In some circumstances, we may not require the damaged or defective item to be returned.
REFUNDS
After an authorized return is delivered and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days after the refund is processed for it to appear on your bank, credit-card, or payment-provider statement.
Processing times are controlled by the customer’s financial institution and may vary.
Refunds cannot normally be issued to a different payment method, card, account, or person.
ORDER CANCELLATIONS AND CHANGES
Contact support@peekoralab.com immediately if you need to cancel an order or change the shipping address.
We will make reasonable efforts to assist, but an order cannot normally be cancelled or changed after it has entered processing, been transferred to a fulfillment partner, or shipped.
Once an order has shipped, it must follow the normal return process.
NON-RETURNABLE ITEMS
The following items are generally not eligible for change-of-mind returns:
• Gift cards
• Personalized or customized products
• Products clearly marked as final sale
• Products damaged through misuse, neglect, accidents, or unauthorized modification
• Products returned with significant parts or accessories missing
• Products returned more than 30 days after delivery without prior written approval
This section does not limit rights relating to damaged, defective, unsafe, materially misrepresented, or incorrectly supplied products that cannot legally be excluded.
INTERNATIONAL RETURNS
Customers outside Canada must contact us before returning a product.
International customers are responsible for completing any customs documentation required for the return.
Return packages should be clearly identified as returned merchandise where permitted. Peekoralab is not responsible for customs charges caused by incorrect return documentation supplied by the customer.
MANDATORY CONSUMER RIGHTS
Nothing in this policy limits any mandatory warranty, legal guarantee, cancellation right, cooling-off period, refund right, or other consumer protection that applies in the customer’s country, province, state, or region.
Where applicable law provides greater protection than this policy, the applicable law will take priority.
CONTACT
Peekoralab
Business location: Ontario, Canada
Email: support@peekoralab.com
Website: peekoralab.com